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Track call of your team member just by filling out the form.
Call Center Call Monitoring Form
Follow Welcome Call Guideline
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Professional and courteous behavior extended during the call-
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Communication is clear, positive, conveys confidence.
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Use complete sentence, correct grammar and avoid slang.
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Keep customer informed of actions throughout the call.
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Demonstrate active listening and acknowledgement.
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Allow customer to present their need and concern
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Offers Additional Assistance
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Manage Resistance
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Maintain Call Control
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Average speed of answer
- 1-5 (Poor)
- 5-10 (Need improvement)
- 10-15 (Good)
Percent of Calls abandoned/tranferred
- 1-5 (Mostly)
- 5-10 (Sometimes)
- 10-15 (Very few)
Score Interpretation
170-195: Applaudable performance. You need to keep it continue.

100-170: Need little efforts to perform best.

0-100: Your performance is weak. Need lot of efforts.

Your Company Name

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Address

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800-555-0101
yoursite.com